billing & payments

Manage your invoices and pay securely online

View your shipment invoice, download statements, and pay outstanding balances — all in one place. All payments are processed over a secure, encrypted connection.

View Your Invoice

Enter your tracking number or invoice number to view and download the full invoice for your shipment.

Your invoice is sent to your registered email within 24 hours of booking. Contact support if you don't see it.

Pay Outstanding Balance

Enter your invoice ID to look up the outstanding amount and pay securely online using card or bank transfer.

You'll be redirected to our secure payment gateway. Card details are never stored on our servers.

Download Statement

Download your account statement showing all invoices and payments for a chosen period.

Statements are also emailed automatically at the start of each month to registered accounts.

payment methods

Ways to pay your G-Star Express invoice

Available Payment Methods

Bank Transfer (ACH / Wire)

Preferred for large invoices and corporate accounts. Bank details are included on every invoice. Allow 1–2 business days for transfer processing.

Credit / Debit Card

Visa, Mastercard, and American Express are accepted through our secure payment gateway. Instant confirmation once payment succeeds.

Approved Credit Terms (Net 30)

Available for established business accounts after verification. Contact our accounts team to apply. Standard terms are 30 days from invoice date.

Cash on Delivery (where applicable)

For selected domestic shipments and pre-approved clients, payment can be made on delivery. Contact your account manager for eligibility.

billing basics

How G-Star Express billing works

1

Invoice Issued on Dispatch

Your invoice is generated when your shipment is picked up. It includes freight charges, surcharges, and any additional services (customs, insurance, packaging).

2

Duties & Taxes Billed Separately

Customs duties and taxes are charged by the destination country's authority and are separate from your shipping invoice. They're billed on clearance.

3

Payment Terms on Every Invoice

Your payment due date is stated on every invoice — typically 7 days from date of issue, or per your agreed Net terms.

4

Automatic Receipts

Once payment is confirmed, a receipt is emailed automatically. You can also download it from your account portal at any time.

5

Disputes & Corrections

If you spot a discrepancy, raise it within 7 days of receiving the invoice. Our accounts team investigates and, where valid, issues a corrected invoice.

6

Currencies & Conversion

Invoices are issued in USD by default. For other currencies, the exchange rate applied is the one in effect on the invoice issue date.

Have a billing question we haven't answered?

Our accounts team can help with invoice corrections, payment plans, and credit term applications.